These people are crooks who scam you and take your money and no matter how you try you can't get it back. I was somehow switched to this site from a hotel's website before I knew it, and bam, my credit card was charged with no refunds period. The front page does not reveal that your credit card will be charged immediately, only until you say 'Book it"! BE CAREFUL, plus when I received 'proof' of the charge from them through my credit card company, the receipt said Expedia.com! I was never on Expedia. Something fishy here. I lost $1000!