I just sent them my MacBook Pro computer, which was in perfect condition and was given a price of $262. Today I got an email from them saying that the laptop had a couple of dents on the bottom so the price had been dropped $30, to $232. There wasn't a dent anywhere on the computer when it left my house. I used Gazelle to avoid the hassle of the local Craig's list, but will never use them again. I suppose, after reading the reviews above, I am lucky they didn't drop the price to $5.