P B.

I have been trying to return a pair of shoes for a month. I inquired 2 weeks after shipping them back only to be told they had no record of them. Yesterday I received the shoes back with a note, stating " They were not purchased from Masseys" I enclosed the receipt and sent them back in the boxes, both inner and outer, they arrived in. I emailed customer service all of the documents along with a copy of my order from their website, only to be told again, the order was not theirs! They claim I ordered one color yet sent back a different color. I sent back what they sent me. Do not order from this company. They neglect you after the sale.