Pawan S.

I had a very bad experience with CheapOAir. My flight from SFO was delayed and I was sure to miss my connecting flight from Delhi. I called CheapOAir helpline for help to see what can be done. After waisting couple of minutes of my roaming time, she told me that she is not able to reach the airline and I need to deal with the airline directly. (Come-on, if you can not reach the airline from your office how do you expect the customer to reach on roaming.) Well I called the airline and there was no reachability issues with airline. I could cancel my flight with airline and book a new one. The airline told me that I can contact cheapoair after 24Hr for a refund. I called CheapOair for the refund, they directed me to billing department, billing department told me that it is not cancelled in cheapoair so transferred to cancelling department. The cancelling department told me that it is already cancelled so sent me back to billing. Now billing is again telling that it is not cancelled in cheapOAir so again send it back to cancelling. (I felt tortured and harassed). See How poor communication they have in department. Then cancelling department is not taking my call and keeping me on hold for 30 mins. Think of holding so long on international roaming. I dropped and wrote a mail to them with all details. I have not received any response yet (2 day passed) and my money is stuck? Any Idea how can get my refunds back (which is already sent from airline to cheapOAir). I will put the same response on their Facebook page.