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Paulyne B.

Contributor Level

Total Points
81

1 Review by Paulyne

  • Opodo

4/24/18

I booked a flight to Gran Canaries through this company. I was charged double the price of baggage if I had gone directly through the airline company themselves. The baggage offered while booking was for 20kg only and cost £81.22 with no offer of upgrading the KG weight. I then received my booking from Thomson who I will be travelling with and checked their site and I would have been able to take 2 x 20kg bags for this amount and I also could have bought a 25kg weight at £62. I used SKYSCANNER as a reputable online flight checked to get the best price but lesson learnt go directly to the company themselves.

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Opodo I. – Opodo Rep

Hi Paulyne,

Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.

Best regards,
Christos - Customer care.

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