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Paul W.

Contributor Level

Total Points
82

1 Review by Paul

  • Rentalcars.com

9/22/19

My experience with rentalcars.com was truly disastrous, I even feel deceived since they did not honour their promise for compensation. My story: I rented a car through rentalcars.com with Budget Car Rental at Tbilisi airport. All rental counters were open when I reported at the agreed date and time, except for Budget. After waiting for a while, I called the airport office, no answer. I called the Budget city office, no answer (it was Friday morning around 09:30). I decided to call the UK number of rentalcars.com. They also checked and found out that Budget could not be reached. Rentalcars.com recommended me to hire a car directly with another rental company. When I complained that this would be much more expensive, rentalcars.com said that I would be compensated for the difference. I did mention that I felt it is their responsibility to arrange a new rental car for me. They confirmed this but said that making a new reservation and waiting for the confirmation would take much longer. Since time was not on my side, I rented a car with another rental company which was indeed roughly 100 euros more expensive. I felt fully supported by rentalcars.com promise for compensation.
Rentalcars.com's promise turned out to be completely hollow. Through my credit card I had already paid rentalcars.com for the Budget car I never got. Even though rentalcars.com knows and confirmed that Budget did not deliver my car, they do not reimburse you for this by crediting your credit card. You thus pay for something you did not get. I found out they keep the amount until they get a confirmative response from Budget. This response never came. I waited for a month and rentalcars.com keeps you on the line by repeatedly saying: still no answer from Budget. When rentalcars.com found out that I had reclaimed the rental amount for the car I never got though my credit card company all further service stopped abruptly.

The rentalcars.com logic for this is as follows: since I had claimed my rental amount back from rentalcars.com for the Budget car rental that never happened I lost all rights for compensation. Claims from me that these are two different issues were rejected. Rentalcars.com one-sidedly closed the case thereby reneging their compensation promise. Rentalcars.com goes for profits not for promises and providing service.

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Paul W.'s review of Rentalcars.com earned 2 Very Helpful votes

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