Paul W.

I ordered a Samsung Range from Sears Outlet on July 24th 2018. The long and short of it: range was damaged, returned it, have been trying to get a refund since Sept 7th when they received it. January 7th 2019 still no refund. They have quite possibly the worst customer service I have ever dealt with. I have called them counting, today Jan 7th, 7 times, spending anywhere from 30 to 45 minutes serially on hold only to have them tell me, that someone will email me with information in 48 hours. I have not received a single email. Their strategy seems to be to wear me down, so I will stop calling. But I cant afford to ignore $2000 on my credit card that I have now been paying interest on since August 2018. I tried a credit card dispute, but Sears told credit card people they never received the range, even though Sears Outlet customer service confirmed that they received it on Sept 7th. I cant help but feel Sears Outlet.com has robbed me and I am helpless. So as I said abandon hope all who order here.