Paul W.’s Reviews of Textbroker & more

Paul's Profile

Review 1
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154

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Total Points

Textbroker

Website Optimization

“Poor site structure”

7/4/17

Verified purchase

I clearly asked a writer to write a story for me.
When the article came back it was written completely wrong. They even wrote the story as if I was a woman but I am a man.
I corresponded with them and asked them to correct the problem and they said yes and they asked me to send the article back to them. I did (twice) even though they had it anyway. After 3 days and my deadline was almost up to get the article published, they had still done nothing so I rejected the first version. My rejection was taken to review and they rejected me and paid the writer for a useless article. I lost my money and have no right of reply. THe site is very hard to navigate especially for a newbie

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Helpful (5)

Thank you

Justin C. – Textbroker Rep Over a year old

Hi Paul! I'm sorry to hear that your most recent experience wasn't a positive one!

It looks like your refusal reason given was based on your experience using our site and not on the content that you had received. Please note that per our Terms of Services, valid order refusal reasons are the author not following your order briefing or writing the content to the quality level selected. Unfortunately, we are unable to uphold refusals based on use of the site as the author had completed the order per your order briefing specifications, and therefore, must be compensated for their work.

In the future, if you are having trouble using our site, please contact Client Services for assistance. Please feel free to contact Client Services at clients@textbroker.com if you have any additional questions!