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Paul v.

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Experience: Shopping

Member since May 2020

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1 Review by Paul

I have a very bad experience with buying a printer from LAZADA. I chat before ordering the printer if the printer can be delivered in 5 days (April 2020, Covid-19 times). After a fast confirmation that the printer will be delivered it did not process in the LAZADA web portal. The Chat function was slow though at some point, after 7 days the printer started to move (on screen). Then, 3 days later (10 days after my order) I chat with the supplier and they said the printer is lost. Another 3 days later the printer could not be traced and I cancelled the order. In the same time LAZADA reported the printer was "delivered". I had hard time to connect to someone, spent hours, to finaly connect to someone saying all will be ok and refunded . Today, another 13 days after the refund confirmation I again called LAZADA to ask when the money will be refunded. They said tomorrow a email will be send to you. No apology, no sympathy, just criminal behavior in the hope that people give up chasing them. My recommendation - Never order from LAZADA again!

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