Paul T.

Opened an Illinois sportsbook account with Draft Kings, and had my account locked twice - the geo-location software requires Windows, Android or Apple phone, and wireless. Accessed the account via a Windows virtual machine on my Linux Desktop, and it locked the account. Could not get any help from customer service, so after two weeks I closed out my account after withdrawing all my funds. Which seems to be the only smooth part of the operation - deposits and withdrawals.

Their app is sluggish, their takeout reflects the high Illinois tax rate. On the back end, they locked my account from accessing it via a virtual Windows VM on my Linux desktop. Then sent me a threatening note that accused me of illegally trying to access their site, which was not true. Awful customer service. From other reviews, sounds like I'm not alone. I closed out the account.