Paul T.

Nitrotek Order *******
I purchased an RC helicopter from this website for my young son for Christmas.
After charging it according to the instructions he was able to fly it on only 3 occasions before a fault developed and the battery was not supplying enough power to get airborne. I sent the suppliers an email expecting a prompt reply and eventually got one advising me that I would need a multimeter to test the battery and also the charger. I informed them I did not have one and then received another email telling me to borrow one because if I sent it back for repair it would cost me the transport costs and take up to 3 weeks to test and/or repair.
After several emails back and forth and no satisfaction I wrote a negative feedback review on a customer service review website and was then contacted by Nitrotek who told me they would send a battery by post if I removed the negative review. I agreed and have been waiting for 10 working days and according to Nitrotek it is the courier (Royal Mail) at fault.
Take my advice that although Nitrotek will send your order impressively quickly their customer service is practically non existent. DO NOT USE THIS COMPANY. YOU HAVE BEEN WARNED.