I don't normally write any type of reviews on social media, but i felt it was my obligation to warn people that are in the same boat that I am in. I have a wife, and 2 very young children (5 years old and 5 months old) I was trying to buy a house for my family, my first house in fact and my credit score was tool low to qualify for a home loan. My realtor turned me onto Paragon Credit Services and said he has worked with them in past. So I contacted Paragon and was quickly excited when my "sales" rep Laicee told me that they will have my wife's and my credit ready to buy a house in less then 6 months for the price of $500.00 down, and then $99.00 for every item they remove from EACH of our 3 credit reports. Now that is x2 as its also the same for my wife. So I took her word for it, and started on this hellacious process.
I had to pay for my own credit monitoring for my wife and I at $20.00 a month each. Which I learned later. I was vocal with my disappointment, but ended up letting it go.
After 5 months of POOR communication, and lackluster effort, I had a call with Mark hegenbart the owner of Paragon, he was very quick to educate me on the process of credit repair, assured me everything is getting done and made it a point that he will not be the person to walk me though the process again. After all, he is the owner, he cant make time for every customer right?
$2,000 dollars and months later my credit is still poor. Don't get me wrong, it did go up (a little), they did remove items from my wife's and my credit, but not even close to where we needed to be or what they said they would.
I was giving instructions to pay one credit card down, so I did. Mark told me he has "special methods" of removing other dings on my credit after we wait another month to see what my credit does.
No calls, no emails nothing.
When I reached out with my concerns to Mark, and Laicee my emails and phone calls where ignored. They took the my money and ran. Here is my last email correspondence with Mark -
Can you tell me how much more I have to pay on my wife's account? I figured this would be over by now but im still being charged. You also told me you had more to help me with my credit. I've done everything I was told to do. Your team, was supposed to follow up with me and never did.
What's going on?
Here is Marks Response
Current Balance on Brittneys account is $30.00.
This is the owner of the company? Let me preference this with saying I own my own small business. Nothing huge, but we do well. Any one of my clients can pick up the phone and call me or email me and know they will get return communication addressing their concerns or questions.
This is my honest opinion, stay away from this company. I could have taken that $2000. 00 I spent here. Paid off almost all my debit, and sent letters my self. But, because I just wanted to get it done, and do not have that much free time I got suckered in.
Not to mention that an employee is now in trouble with the law for attempting to steal my and my wife's identity.
They have a 100% Money-Back Guarantee, that's a lie. The I contacted Mark about that, he said "well, you still have to pay for the work done" Very shady.