I've bought about 5 items on the website. All were said to be of "unknown" condition but when I brought them home, they all worked fine. Just needed to reinstall operating system. The buyer needs to understand that they are buying surplus equipment. So the equipment may or may not work. You should be able fix it if you bid on it. I love this site and would recommend to others. Best deals on used equipment. May need some fixing. But you can't really buy an 27 inch iMac for $400 anywhere else!