In this day & time of get what you can as quickly as you can... this company is doing business in the BEST WAY! It was entirely my fault when in a rush, I ordered a headset that I thought was wireless. (It wasn't) After placing the order and paying for it with PayPal, one hour later, I had more time and discovered what I had done. I asked for a refund, thinking no one would actually respond and that because it was my fault, I was ready to write off the cost and own something I already have. I will gladly support and use this fine company again. (make it TEN STARS!)