We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

paul l.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since May 2019

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by paul

Ordered shower tray and screen last Wednesday evening. Paid for overnight delivery as I needed the items for Friday. Got a delivery slot text to me Friday morning between 10.59 and 12.59, by 3.00 pm no sign of my delivery. Contacted courier to be told I would not be receiving my order. Arranged to collect it myself from the depot. Found that the shower tray was correct but the screen was the wrong one sent by aquabliss. Called aquabliss Monday morning and was told someone get back to me. Called back at 1.00 pm as no one got back to me told again someone would get back to me.
Called back at 2.00 pm as still no one got back to me. Aquabliss finally admitted they had sent out the wrong screen and that a replacement would be delivered to me on Friday, so not exactly overnight. Told them it was not acceptable. Turned out their supplier was in Maidstone, Kent. As I'm based in Essex, I arranged to collect the replacement. So, after £30 diesel and a 4 1/2 hour drive I finally had my order which was completely messed up by aquabliss. All they have said is that they will refund the overnight charge, but that has yet to be confirmed and it hasn't happened to date. I have called them every day since and asked for the manager, who is never available, or the operations director, who doesn't take incoming calls. Their customer service is none existent. I won't be ordering anything from them again. They never came back to me, I won't be going back to them!

paul hasn’t received any votes.

paul hasn’t received any thanks yous.

paul doesn’t have any fans yet.

paul isn’t following anybody yet.

Similar Reviewers on Sitejabber


No customer service or aftersales service, Liquidated company at the same address, check...


Now insolent. Have wasted a further £160 for small claims judgement and warrant to discover this!...