Paul K.

I have used Livedrive for several years. Of recent, their service has been failing with lost online documents. It is also unable to fully update/add files to their system.
When I raised this issue with them their customer service threatened to erase all my files within 3 days unless I agreed to continue with them. See below email extract;

"If you do not wish to contact my colleagues, the closure will be actioned automatically within 3 business days, and once this is done any data transferred to Livedrive will become inaccessible and deleted from our servers shortly afterwards.
This said, I would like to assist on this matter more directly, and resolve the root cause. Given the circumstances and situation, I would like to discuss this with you directly over the phone and, if necessary, do a remote connection and have a closer look at what's happening. Please let me know if this is acceptable, and what number I can reach you on, as well as what time would be convenient for you.
Kind Regards
Ilarian
Livedrive Customer Support"
I have asked to make a complaint and also to be forwarded a copy of their complaints procedure which livedrive have refused.
I would avoid this company at all costs.