The very obvious comparison to this store is Lowes. Both stores offer a 10% discount to Veterans with a VA service-connected disability. I should also mention that the Sportsmans Warehouse also offer a 10% discount to all Veterans (regardless of disability).
I am a Veteran with a VA service connected disability rating of 60%. I have shopped at both Lowes and Home Depot many times since leaving the military and have finally given up shopping at Home Depot based on the way they have treated me (and all disabled Veterans). Here's why:
Let's start with Lowes (who got it right). I shop at Lowes. Select my product. Take it to the checkout. I show my Veterans healthcare card (which has a photo of me on it) to the employee. The employee says "Thank you for your service" and deducts the promised 10% discount from my total. Perfect. Thank you Lowes.
Now Home Depot (who consistently have got it wrong every time I've been in there, to the point that I now don't go there because I'm disgusted with them). I go into Home Depot. I select my product. I go to check out. I show my Veterans healthcare card to the employee. They stare at it like it's something alien. They point to the front of the card and say: "It has to say 'service connected' ". They do not give me the 10% discount. I tell them the following facts:
1. This is the only card the VA issued me.
2. I offer to show them my VA disability letter and my Disabled Veterans license plate, which you cannot get unless you have a disability. They shrug their shoulders and say, "It's our policy that we only accept a card that states 'service-connected'.
My response: I leave my product and leave the store disgusted, having felt like I've been cross-examined by the Home Depot employee who don't seem to believe I've gotten disabled from service to my country. Wow. Thanks Home Depot!
My issue is this: I'm not going to go to the VA and say: "Hey, the Home Depot won't give me my 10% discount because they say my card doesn't have 'service connected' written on it - can you fix it?". Because the VA have more on their plate and I'm going to assume they're not going to magic me up a special card that states that my disability is service connected. Furthermore, why do Home Depot insist on this very specific wording on the VA healthcare card and not accept the actual official VA letter confirming disability? Every single Federal and state organization accepts either the card (as it is) or the letter as proof of a service connected disability. Why is Home Depot so different?
The upshot of this is that I am certain I am not alone in being denied the claimed discount. So Home Depot can boldly tell the world how "nice" they are to disabled Veterans by offering them a 10% discount, but the reality is they don't. They get out of it by making you jump through an impossible hoop. Oh, and no "thank you for your service", ever.
Yes, Home Depot have excellent products, but if you compare the two stores (Lowes and HD) side-by-side, Lowes is incredibly friendly and responsive to disabled Veterans. HD is not.
I wrote to HD Corporate to complain about this issue and their response was to completely ignore my questions (they offered no response when I asked why they wouldn't accept the disability letter or why only their company requires the VA healthcare card to have this special wording on it) and dumbly reiterated their policy: "our policy is to accept the following forms of identification: a VA healthcare card that states the words 'service connected' on it. And again, no "thank you for your service".
Basically, they are guilty of false advertising. If I have a business and I say I offer a discount to a minority group, but I then add a caveat that as proof of your eligibility you have to possess something that you can't possess like a card with special words on it that no one from that minority group has - that, to me, is false advertising. Someone somewhere in corporate hq said: "How can we promise one thing but get out of delivering it? So we look good, but actually don't have to live up to the promise? I know! We make it so their card has to say something special that none of the cards say."
Scumbags. You're welcome for my service. I'd do it all again, even though you treated me like a piece of crap when I tried to get my disabled Veterans discount. God forbid I came in their with my legs blown off and you did the same thing.