Paul K.

I used Wish.com for the first time in 2020 and ordered 3 relatively low value items to try the site out. Unfortunately my order coincided with the spread of the worldwide coronavirus pandemic in 2020, so travel was limited and airports were closed. So I wasn't too worried when my items didn't arrive in the promised time frame. I did log a support query and was just told "wait". Eventually, many months later, 1 of the items arrived. When travel started opening up again, I logged a query about the missing 2 items and provided all the info - order number, tracking numbers, etc. I could see from the tracking numbers that these 2 items had not been shipped to me. I got a response saying "sorry, you are past the 30 day refund window". I replied to say I didn't want a refund, I wanted the items, where were they? Same response from Wish, but from a different person. I replied can you find out where they are? Another person then asked for the order details. I sent them again, same response "Sorry, you are past the 30 day refund window". This went back and forth over and over, each time a new person asking for the details then saying they can't refund. Every time I said I didn't want a refund, just track down the items. It is now February 2021 and I have given up. I am clearly not going to get the items and Wish aren't interested in following up. So I would advise anybody buying from Wish, be prepared to lose what you paid, because according to my (one and only) experience, there is a 67% chance that the stuff you order will never be delivered.