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Paul J.

  • 1 Review
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since June 2020

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1 Review by Paul

Was charged £143 for a 10 min diagnosis with no actual repair carried out. I politely objected. I asked the plumber if I could speak to someone at his office. I queried the price with a lady on the phone and was told it was £143 per hour or part thereof. This had not been explained to me previously. She said she would review the original call and call me back. I was told they wouldn't charge until it was resolved. Literally 2 hours later they took the money out of my partners account. No call back, no further explanation. I tried to call them again. I was told again that someone would call back. They didn't.

They insisted on taking card details "to secure the booking" before I could make the booking, but I was told they would not charge until after the job was complete and I had agreed to pay. The company claims there is no callout charge but in reality they will charge a minimum of £143 regardless of any work done.

Paul Has Earned 6 Votes

Paul J.'s review of Rightio.co.uk earned 6 Very Helpful votes

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