Disaster, smelt of damp, asked to remove shoes upon entering? Ripped toe on carpet runner, garden (if you can call it that) overgrown full of brambles which grandsons leg got caught. One toilet on ground floor- sleeps 10, totally unsuitable for two 6 year olds. Dishwasher not working, not enough beds made up even though I stated from the start that 4 were booking in but two might come for 2/3 nights (relatives) even though they charged for extra person. They stated that no smoking was allowed in the house, near the house or garden. On arrival there were plenty of cigarette butts outside back door.
Had to find somewhere else on a Saturday afternoon as could not offer suitable alternative accommodation, thank the lord for Sykes Cottages who were a lifesaver and found us a beautiful 5 bedroom cottage in the Brecon Beacons.
Asked for refund, after a stressful phone conversation with Homeaway where they put the phone down, they emailed asking for proof of which we had plenty of photos, they gave me a reference no. And were looking into it? Not heard a word since.