I have been ordering clothing from Zulily for a number of years and have been happy with my items - no surprises in style, size or quality. I always get compliments and people asking me where I buy my clothes - especially my tunic tops. I have found some really flattering and unique pieces. I was very surprised by the number of bad reviews and experiences, which prompted me to write my own review. True, delivery can take awhile depending on the item but this is not hidden - the expected delivery date is there and you can track your order online and there are no surprises. I am fine with the wait because I am buying something I can't find elsewhere. I have never had to contact customer support and have recommended Zulily many times. I am wearing a soft summer cardigan I bought from them today - fun pattern, super soft material and unique layered-cuffed sleeves... I have never seen another top like it. :)