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I found a bag i LOVED on this site but they are terrible
I found a bag i LOVED on this site, so despite the bad reveiws, as some said they had actually received the bags I still ordered. I should have listened to the reviews! Waited 2 weeks and contacted them using live chat because order still said pending. After speaking to them, the order suddenly said shipped! I waited 2 more weeks and tracking said 'no tracking details' I spoke to them on live chat again and they said the bag was on its way back to them! They said they could not tell me how, when it had only been posted a few days earlier so had clearly NEVER been on its way to me. I have now asked for a refund and I will update the review when (or if) I get it. LISTEN TO THE REVIEWS (unlike me) and do not order from here.
I ordered over £50 worth of goods from Tmart. A lighter did not work at all and they had wrongly listed items. I purchased several cupcake lip BALMS for my young nieces but when they arrived they were actually red lip GLOSS! I have emailed several times with no joy, even though the packaging clearly says lip gloss and I have sent them a photo they still insist if I send them back I have to cover postage costs, which are phenomenal. They actually said 'Nieces will love lip gloss please do not worry'! Do not purchase from them they have no english speaking customer service staff, so cannot understand any complaints you are making.
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Dear Pauline B.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method.
Usually the package will be delivered on time. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.) Usually it is door delivery service( mailbox/ porch/ front door). However, in some cases, it is Post Office delivery, which is beyond our control. As it is international shipping, it may happen that you need to pick up the parcel or ask your local post office for re-delivery if the parcel is held there, before the collection deadline. We are sorry for the inconvenience caused and hope for your kind understanding.
If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html Here is the contact number to the customer service.
Phone: +00852 -81931379 (Office hours: 00:00am to 09:00am GMT+8)
We will do the best to help you. Thanks.
Best regards,
Newchic team