Paulina P.

I do NOT recommend their service. I chose them to deliver my parcel to Poland, because they offered me the cheapest option. But of course behind this, there is a very long list of item which they do NOT COVER in case of damages. You can find there every single item which you normally put in a parcel.
So when I was booking their service, I had to answer what is in my parcel, so they knew it contained lamps and cutlery. When I wanted to pay for this order, suddenly appeared a message that in case of damage it will be on your own risk, or they suggested to pay an additional cost to protect my parcel. I chose to pay more money for the delivery of my parcel to make sure it is fully covered and protected for £150.
Nevertheless, the parcel has been received with the lamp broken into pieces. That was totally damaged. We took photos and added to the claim. They aim to solve your claim within 14 days (not 14 working days). I went through 4 e-chats and after 17 days they offered me a goodwill of £21 to cover the cost of the parcel even though it was insured to the value of £150.
They should be ashamed of the service they provide, where in their policy you can find a long list of things which they are not going to cover, but when you are placing the order, there is no information about it. As I even additionally payed to cover this parcel and did not know that this is not going to change anything and they will not cover my parcel. This is just cheating the customers, as they do not take any responsibility for items which we are sending by their company. So in that case you can lose lots of money due to their policy. This is the most UNPROFESSIONAL delivery company which I ever met and I do NOT recommend anyone to use them.