Paul G.

Booked a few days on Hotel.com - wanted to cancel 1 of the nights - they said that it's against there policy. I would have had to cancel the whole stay and then re-book, hoping that the room would still be available, no assurances that it would and would have to pay going rate. When I called was told that they only have centers in Guadeloupe and Philippians - would not transfer me to anyone in the US. Had a hard time understanding them through the voice translator machine they use to sound more american. I strongly recommend that before you use there site to make sure you know what they will and will not do. I will never again use there site. It's a rip off and a very un-professional company