paul g.

WORST WEB SITE EVER. DON'T WASTE YOUR MONEY. CUSTOMER SERVICE IS TERRIBLE, FORGET ABOUT SPEAKING WITH A LIVE REPRESENATIVE. REALLY CAN'T UNDERSTAND WHY STATE OF CAL. WOULDN'T STEP IN AND SHUT THIS PLACE DOWN. THE FOLLOWING IS MY EMAIL EXPERIANCE.
2009-11-04 17:43:06 >>>>>>> just recieved phone today 11/4/09. No signal. Contacted att & motorola determined problem was within actual phone. >>>>>>>

2009-11-04 >>>>>>> RMA instructions have been sent to your email address. Thank you. - [Kelsey] >>>>>>>

2009-11-09 21:17:19 >>>>>>> IN regards to order# c*******, Order is being returned (no signal). Spoke with customer service asked to substitute mot v557 for u6 pedl (SEE account notes). After speaking with cust. Ser. Decided to go with LG CG300. Please confirm. This is 2nd attempt. Thanks. >>>>>>>

2009-11-10 >>>>>>> Once we process your return we will contact you regarding what phone you would like to make an exchange with. Thank you. - [Kelsey] >>>>>>>

2009-11-16 21:37:43 >>>>>>> Kelsey phone was shipped back but i forgot to write RMA# on package, it was returned back to me. Phone was repacked and resent on 11/13/09. U should be getting it shortly. Please send out new phone as soon as u can (lg cg300). Been without phone almost a month. Thanks. >>>>>>>

2009-11-17 >>>>>>> Ok once we process your return we will make the exchange. Thank you. - [Kelsey] >>>>>>>

2009-11-21 11:36:57 >>>>>>> kelsey just recieved same phone i sent u again! It was repackaged and sent back buy cellullar blowout with backorder invoice. Im not paying again to ship back! Please call me 413 --- 4060 (paul). Very upset looking at another 2 weeks! Ive left voice messages on 2 occasions with no return call. Thanks >>>>>>>

2009-11-23 >>>>>>> I apologize, im not sure why you were sent the same phone. In order for us to send you the other phone we need you to return the one that you have. Let me know if you wish to return it so i can give you the new RMA# and we can send you free accessories with the exchange to make up for you having to pay to ship it back again. Thank you. - [Kelsey] >>>>>>>

2009-11-23 16:15:00 >>>>>>> Kelsey, yes i need a new rma#. When i say i was sent the same phone. I mean the same broken one. Not same model, new phone. Just don't understand why i can't get a call back to clear this up. It would put my mind at ease that this would not happen again. >>>>>>>

2009-11-23 >>>>>>> RMA instructions have been sent to your email address. Thank you. - [Kelsey] >>>>>>>

2009-11-24 21:04:07 >>>>>>> Kelsey tryed to make contact with customer service once again. Still no return call. I don't want accessories. I want ship charges refunded just like your policy states. Phone will be mailed tomorrow. Please send lg cg300 asap. Thanks. >>>>>>>

2009-11-25 >>>>>>> We do not refund shipping charges. It says so on our website. Once we receive your package we will send you the LG CG300. Thank you. - [Kelsey] >>>>>>>

2009-11-25 17:37:34 >>>>>>> 4. Are shipping charges refundable? Shipping charges are refunded only in cases where there is an error on our part or if you do not receive the correct item. Kelsey this is off your website.In your Email on 11/23 you apoligize for your error.Do the words Better Business Bereau me anything. >>>>>>>

2009-11-27 >>>>>>> I will see what i can do once you return the phone. There is no need to be rude when i have just been trying to help you. Thank you. - [Kelsey] >>>>>>>

2009-11-27 16:23:58 >>>>>>> My apology Kelsey. Just a little frustrated with this whole situation. Comments I read on sitejabber.com don't really help the situation much (take a look). My situation sounds remarkably simular to their's. Hope it all ends well. Still friends? >>>>>>>

2009-11-30 >>>>>>> Once we process your return i will contact you and let you know if we can refund the shipping charges. Yes we are still friends :) - [Kelsey] >>>>>>>

2009-12-01 19:04:03 >>>>>>> Kelsey just got email stating order#c******* is still on back order. This was my original order# I returned (rma*******309)for no signal, to be replaced with lg cg300. Email also states mot. V557 still on back order. Kelsey please help me with this im begging you. Ready to give up. >>>>>>>

2009-12-02 >>>>>>> Nothing is on back order. We should be getting in the LG CG300 and send it out to you either today or tomorrow. Thank you. - [Kelsey] >>>>>>>

2009-12-05 16:18:03 >>>>>>> Kellsey recieved same broke phone once again, and didn't except it. Your company is truly a joke. (Option 1) Send refund check for cost of phone + shipping.(Option 2)I will be contacting an Attorny & Cal. Dept. Of consumer affairs.Im really not sure how you sleep at night. U should be ashamed! >>>>>>>

2009-12-07 >>>>>>> I apologize, however we do not issue refunds for returns. You did not receive the same phone due to that one you returned to us was sent off to our vendor. Thank you. - [Kelsey] >>>>>>>

2009-12-07 16:37:46 >>>>>>> Kelsey I have photos and a mail carrier as a witness, There was not an LG CG300 in that package. Ill give cell-blowout one more oppurtunity to ship me the phone you said u would be recieving in your Email on 11/25. This is Your last chance to make right. Whats did i do to deserve this anyway? >>>>>>>

2009-12-07 >>>>>>> Ok well i will need you to send the phone back for us to send you a new one. - [Kelsey] >>>>>>>

2009-12-07 21:53:34 >>>>>>> Kelsey i did not except your package.The mailman gave it to me i saw it was same phone. Mailman marked it return to sender, so it, s on it's way back.Do u seriosly think i was going to pay for shipping for a 3rd time. Please send LG CG300, Is this some kind of joke! >>>>>>>

2009-12-08 >>>>>>> Ok once we receive it we will send you the new phone. Thank you. - [Kelsey] >>>>>>>

2009-12-14 20:01:57 >>>>>>> You should have recieved it buy now. Really could use new phone (LG CG300). Been without phone almost six weeks. This is truly the most ridiculous company Ive ever delt with. Either send LG cg300 OR refund my money. >>>>>>>

2009-12-15 >>>>>>> It shows in our system that your order was canceled out due to we did send you the LG CG300 and it was refused and sent back to us. If you would still like to receive it let me know so i can have them order the phone for you. Thank you. - [Kelsey] >>>>>>>

2009-12-15 18:55:52 >>>>>>> Kelsey the phone that was sent like i told u on 12/7 was not an LG CG300. Ive played enough of your stupid games refund my money or I promise your company a lawsuit. This is my last request.Ive been more than patient. I know your going to say u don't Refund but you may want to rethink that. >>>>>>>

2009-12-16 >>>>>>> Like i said, your order already was canceled out and sent to the refund department. Thank you. - [Kelsey] >>>>>>>

Forget about returns - This place is a ripoff. Ordered product was sent wrong item. Tried to send it back. They wanted me to pay for return shipping. Told them im not paying for there mistake, havn't heard back since (2 weeks). Finally had to get amazon involved there working on it. Don't buy from antonline.com. They are TERRIBLE!.