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Paul F.

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3 Reviews by Paul

  • PANDORA UK

12/19/17

My partner chose her Christmas gift via Pandora and even informed me that if I make a purchase of £99 or more between the 23rd of November and the 3rd of December she would also receive a free stunning complimentary gift (the limited silver bangle is hand-crafted in sterling silver and finished with a sentimental inscription, you melt my heart.

I logged onto the Pandora web site on the 03/12/17, clicked on their promotional banner stating if I spend more than £99 I will receive this free gift. I then proceeded to spend considerably more than the £99.

I have now waited 10 days and nothing had arrived. I tracked the parcel only to discover it had not moved since the 07/12/17 i. E 6 days ago.

I contacted customer services who informed me that if a parcel has not been scanned within 3 days they class it as lost. I asked why no one has contacted me then, as the parcel has not been scanned for 6 days, to which I got no reply. I was informed I could either have a refund or they could send the same items out again, if they have them in stock that is. I asked for the same items to be sent out again but could they confirm that the free gift will also be included, as this offer has no expired. I was informed that the free gift had not been sent with my last order as they were out of stock prior to my purchase? I asked how can this be as they were advertising it on their own web site. I advised that I too am a business owner and if I made false advertising campaigns in order to get foot fall through the door and then didnt met my obligations I would be sued. All I got was an apology and again asked if I wanted to cancel the order or re order.

I have asked to speak with the complaints department as simply offering to resend the goods without the promised free gift is unacceptable.
I will not be draw in by companys offering free gifts with large purchases to then be told that I wont be receiving the free gift, I have clearly been conned.

I am currently awaiting a manager to call me back to discuss yet I dont see what there is to discuss?

  • Pandora

12/18/17

My partner chose her Christmas gift via Pandora and even informed me that if I make a purchase of £99 or more between the 23rd of November and the 3rd of December she would also receive a free stunning complimentary gift (the limited silver bangle is hand-crafted in sterling silver and finished with a sentimental inscription, you melt my heart.

I logged onto the Pandora web site on the 03/12/17, clicked on their promotional banner stating if I spend more than £99 I will receive this free gift. I then proceeded to spend considerably more than the £99.

I have now waited 10 days and nothing had arrived. I tracked the parcel only to discover it had not moved since the 07/12/17 i. E 6 days ago.

I contacted customer services who informed me that if a parcel has not been scanned within 3 days they class it as lost. I asked why no one has contacted me then, as the parcel has not been scanned for 6 days, to which I got no reply. I was informed I could either have a refund or they could send the same items out again, if they have them in stock that is. I asked for the same items to be sent out again but could they confirm that the free gift will also be included, as this offer has no expired. I was informed that the free gift had not been sent with my last order as they were out of stock prior to my purchase? I asked how can this be as they were advertising it on their own web site. I advised that I too am a business owner and if I made false advertising campaigns in order to get foot fall through the door and then didnt met my obligations I would be sued. All I got was an apology and again asked if I wanted to cancel the order or re order.

I have asked to speak with the complaints department as simply offering to resend the goods without the promised free gift is unacceptable.
I will not be draw in by companys offering free gifts with large purchases to then be told that I wont be receiving the free gift, I have clearly been conned.

I am currently awaiting a manager to call me back to discuss yet I dont see what there is to discuss?

  • Secret Sales

12/22/15

Ordered and paid for my partners Xmas gift back in November.

Now two days before Xmas I receive an email stating "We're really sorry but we've been forced to cancel your order. Unfortunately our supplier hasn't been able to deliver the items to us to our warehouse which means we've been forced to cancel your order. Please be assured that we will refund you immediately but it may take up to 5 days for the money to be processed by your bank.

So not only are they selling products which they can't get hold of but they then keep your money until after Xmas?!?

Customer services are a joke and state "oh where sorry about that, not sure why you wasn't told sooner".

After spending a small fortune with this company this Xmas I won't be using them again!

Avoid using these clowns and go to the retailers.

Paul Has Earned 4 Votes

Paul F.'s review of Secret Sales earned 2 Very Helpful votes

Paul F.'s review of Pandora earned 2 Very Helpful votes

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