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Paul F.

UK Derby

Contributor Level

Total Points
80

1 Review by Paul

  • HomeAway

7/26/21

My contract was with HomeAway. HomeAway Property Case ******* [ ref:_00D1aZzRr._5001P13hpQs: ref]
Supplier cancelled my booking after I paid and won't repay / has given me the runaround straight away and ever since. HomeAway are aware of the whole scenario from the start when initially the supplier cancelled (because they changed their mind) and then said they didn't receive my money. Then said they were going to provide a much reduced refund - cleaners fees etc, (but didn't). HomeAway / BookaBach have returned the booking fee only, and say they cannot help me further due to "data protection".
HomeAway offered no advice or help to assist me in recovering the rest of my money.
Supplier has now sold their rental property for over 1.4million nzd but won't reply / repay me!
https://www.bayleys.co.nz/*******
Its a strange world where data protection is used as an excuse for cheating someone out of their money. It should not be against the law to provide someone with enough information to take someone to court who has cheated them out of money. The primary thief - (Debra Taylor if that is her real name), *******@gmail.com has kept the money and I cannot take forward through the courts as I don't have her primary address / details.
The NZ authorities and UK authorities in NZ can't help either!

Tip for consumers:
Know that if the supplier cancels on you and refuses to refund you, BookaBach / HomeAway will not help you recover your money.

Products used:
No product supplied. Supplier cancelled letting at the outset of covid lockdown. No refund provided other than booking fee.

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