Paul F.

I purchased two LED Dimmer Controller Kits for use with existing LED lights in my kitchen. I received them quickly and installed them. Both controllers worked for about a day and then the remote controls would no longer control the lights. I changed the batteries but that did not fix it. I contacted the company: TorchStar. After a few days of discussion, they told me that their product is not compatible with the brand of LED lights that I have (CleanLife). I ask if they would refund my money and they said only if the units are defective. Further, they wrote that if it is just a compatibility issue, that was my fault for not checking with the light manufacturer. Regarding compatibility, the Newegg website states nothing about limited compatibility for this product. It does give the voltage range and a maximum amperage as well as a steady amp rating. My installation stayed within those limits. Dissatisfied with TorchStars' handling of this issue, I wrote a review of the product and submitted it to Newegg. My review pointed out that anyone purchasing this product should contact their lighting manufacturer before purchasing to ensure compatibility. It has now been three weeks since I wrote the review and it has not been published. I have contacted Newegg twice about this. First they told me it takes time to process reviews. Next they told me that my review did not meet their review guidelines: "Product reviews should only discuss the performance of a fully functional item and should not include information about the service of the retailer or manufacturer, mail-in rebates, or defective products." I suppose this says it all... Newegg does not accept reviews about items that don't function, i. E. No bad reviews.
Buyer beware.