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Ordering was easy enough. However, returns are not. Returns go back to China and you pay all shipping costs, including international tariffs.
Customer service is fast and easy. Only problem l have is the return policy.
Nice advertising and website.
Looked nice in the picture. Material is very substandard.
Very well-designed website makes ordering fast and easy.
Purchased several masks. One was beautiful Hawaiian print with red hibiscus. Washed by hand, cold water in delicate-specific detergent. The red bled onto white during wash. Contacted Alohaz, sent a photo and went back and forth via several emails. All I asked them to do was send me a replacement.
Bottom line... they refused. Gave me the excuse that it was not in the 30 day period for refunds/returns.
This was not merely a simple request for a refund/return, but concerns a defective/substandard item. Such request would be honored by most reputable retailers under normal business practices.
Company apparently does not stand behind their products and cares less about customer satisfaction.
Aloha Paulette, feel free to email us directly. Mahalo!
Paulette S.'s review of Alohaz earned 2 Very Helpful votes
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Empty.
Today shopping was confused. Paying $10+ shipping is terrible and I probably will not do it again.
Sorry for any inconvenience caused.
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