Paulette S.

I have done a lot of business with Zulily since the beginning. I have had a hard time knowing I can't return several items that did not fit well, but understand. That policy and now I am very very careful about what I choose. The reason I will not order from them again is my last experience. I got sucked into the "free" shipping for the day scheme. I realized after placing my additional order that it may be shipped from another company and I realized at that point I would be paying for two shipping charges, but thought I would maybe ask them about it, as customer service in the past was always good. I was charged for one purchase that came from their store and the other 2 items which were from the same company were charged separately for 2 additional charges, total of about 26 dollars. Yikes, who pays that for shipping these days! I emailed 3 times and I can only hope they have interns this summer and that they have not changed their past nice customer service policy, but my experience was horrendous. They just said that is the way it is and have a great day and one even said you can only order one more time then get charged. That prompted me to call. I got nowhere. I emailed customer service to say I was disappointed and would most likely never order again from them and did not even get a reply. Items that can not be returned, things that don't fit properly, slow, slow shipping and high, high shipping cost and now bad customer service! Who would go through this again?