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Paul E.

Contributor Level

Total Points
80

1 Review by Paul

  • Hostwinds

4/17/21
Verified purchase
• Updated review

Great support help on the front end. Alex did a nice job! I am hoping to experience the same when we get set up.

He listened to our problem and offered solutions that our other hosting company did not.

I would give him five stars on the chat survey, so here they are now *****.:-)

Reason I chose this business:

Long story short. We've been in development for 4 years. We were with Bluehost for 4 years. They started out good. Customer support was decent. However, just as we are about to go live, recently we were hit with Malware six times in six weeks. Bluehost suggested we use Site Lock and I said we were. They said we weren't and thus I was unaware that Site Lock was inactive. No one informed me.

Then, we placed Site Lock on our server and we still had issues. I called Site Lock and they told us Bluehost was supposed to provision the Firewall. I called Bluehost and they refused, telling us this was not their job. Customer service has sunk to an all time low.

I did research and Hostwind came up at the top of our list. So, here we are!

Value
Quality
Great support help on the front end
4/15/21
Verified site experience
• Previous review

Great support help on the front end. Alex did a nice job! I am hoping to experience the same when we get set up.

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