Paul E.

I saw a really nice gargoyle gecko listed by these guys and decided to purchase him. After giving them all my info (email, phone number, shipping address) we settled on a shipping date. Unfortunately as the delivery date approached my fathers health declined and he had to be hospitalized. I rescheduled all of my work appointments for the day to spend some time at the hospital with my dad then realized "Oh! The gecko gets delivered tomorrow. I have to make sure I'm there to receive it." Bright and early I woke up and went into work JUST to receive the package. Hours went by and fed ex never showed up. Unable to track the package (as they never even supplied me with a tracking number) I began to really worry about the gecko. I called Snakes At Sunset twice to try to find out what was going on and got an answering machine. This was around 11:00 when they open. Eventually realizing that my package was not going to be delivered (it was already passed the 10:30 guaranteed delivery time) I left to go visit my dad. Later that day after waiting for a call back that never came, I called and got an employee who supplied me with a tracking number. I called fed ex and was told that Snakes at sunset botched the shipping address. Irritating, but mistakes happen right? I called beck to snakes at sunset to update them as to where the gecko was thinking that they'd be concerned just like me. Another employee answers the phone and before I can even tell him why I was calling he tells me he wouldn't be able to help me because he really doesn't know what he's doing?! He instructed me to "call back in about ten minutes and ask for Mike". Ten minutes go by and I call again. Someone answers and I politely say "Is mike available please?" I get a super blunt and rude response of "what's your call about" with obvious attitude. I explain the situation and finally ask "is this Mike?" Thinking don't tell me this rude $&@ hole is the owner. His reply is "no... he's too busy"... Not sorry but he's really busy right now. Can he give you a call back in a minute or something tactful like that but "he's too busy" my response was to ask (irritated at this point) "He's too busy to talk to a customer who's live animal is lost in the mail because of his company's mistake?" A properly trained employee at this point would probably apologize and put the boss on the phone, but instead he gives me a smart-$#*! "yes". After flat out telling him "Put Mike on the phone!" several times he finally gives in. He puts Mike on and I explain what is going on and how rudely I'd been treated by his employees and was told by Mike that "Yes" he is "to busy" and that he has 3 customers in his store! I guess making another sale is more important than following up on making sure animals make it to their new homes safely.
His solution to the problem was to tell me to track down the package myself( which at this point I had already done). I told him it was at a fed ex location an hour away from my house. And he told me he was too busy to talk "go pick it up. No apology for his companies mistake, no apology for his employees or HIS rude behavior... Not even the slightest concern for the animal itself just "I'm busy... Go pick it up. DO NOT SUPPORT THIS "MAN" OR HIS PITIFUL EXCUSE FOR A "BUSINESS". There are tons of knowledgable polite professional alternatives out there. I wish I had read reviews On Snakes At Sunset before I gave him my business. At least in the end the gecko made it out of that place and found a good home :)