Paul B.

I can't leave a review on Makergeeks Facebook page so I leave it here in hopes that people can see it. This is a long review so make sure your comfortable. I have mixed feelings about Makergeeks. The filaments themselves are great, every one I have used have printed nicely so far. My issues is with the company itself and how they handle orders. If you get their Grab Bags beware that you may not get what you ordered and you with probably get multiples of the same color if you order more than one Grab Bag. I have made a few orders with them and everyone of them I have had issues. So lets start with the first order. I ordered some of the Maker Series and Crystal Series in PLA, ABS, and PETG and a few misc. Things. I recieved the PLA and ABS and one of the misc things but my packing slip showed that all of my order except for the Crystal Series PETG was in the box, well it wasn't. Apparently they were back ordered on the PETG and it would be a couple of weeks before I got the rest, I let them know that the packing slip was wrong and they said I would get everything on the next shipment. Well I did get everything except the Crystal PETG, so I contacted them again and they said that I received my Crystal PETG on the first shipment. I told them no and referred them back to my previous email. Well they fixed and sent the rest of my PETG. I figured they are swamped with orders and mistakes happen. I decided to give them another shot since they were having a 20% off sale site wide and placed two separate orders. Now on the order two. This order made me especially upset. This time I order Grab Bags of Maker ABS, Maker PETG, and Raptor PLA. This one again I received everything except the PETG again. This one also came with no packing slip. With the Raptor PLA I ordered two grab bags so I got four rolls, what I received was 1 roll of pink and 3 rolls of natural. This really pissed me off because Raptor series is $15 more per roll. I get you can't pick the color with these deals but come on, the person who picked my couldn't mix it up a bit and give me four different colors instead of two. It was just as bad with the MAKER ABS I got 8 rolls and two were natural and one was a roll of reclaimed ABS. I also got 3 rolls of Crystal ABS instead of the Maker series. If I wanted Crystal I would have ordered it. I contacted them about it and all they said is they would put a note to only give me Maker Series with the next order I was waiting to be shipped. This brings us to order 3, This is a pretty big order and was now expecting some screw ups. I was not disappointed. With this one I ordered a Mini Kossel kit, (it comes with 4 free rolls of filament so I picked the raptor PLA), Maker PLA, Glow in the Dark filaments(PLA, Flex, ABS, and PETG), Boss Black Flex, Dragons PLA, A surprise filament, green PET tape, and kapton tape. You probably guessed it, no PETG again. Also no Boss Black Flex, PET tape and no Mini Kossel Kit. I knew the PETG, Black Flex and PET tape weren't going to be in the box since it wasn't on the shipping email. But it said I was suppose to receive Kossel kit. The filaments were all different colors this time so that was better but I'm pretty upset that the kit wasn't there. Also be aware that the colors you will get will probably be red, blue silver or black. They have so many different colors and different shades of them but most of my filaments I received were their basic colors. Also the surprise package I got was a roll of silver which I already have two rolls of. So beware that with Grab Bags you will probably get multiples of the same basic colors, you won't get what you ordered, and you won't get all of your order at once. I'm all about give people second chances and forgiving mistakes, but not when it happens with every order. I am not the only one who feels the same way about this company. So order at your own risk.

Update:
Since I wrote my last review I contacted them about my orders and since they couldn't tell me when the printer would get in they thought it est to just cancel the orders and refund my money. The good thing about this is I got to keep everything they sent me so far, the bad is I have to wait a little longer for the stuff I wanted. They did promise to contact me when they get the printers in stock and to honor the 20% off they had going when I placed my original orders. I figure I'll give them some time to get their process in order and try again.