Paul B.

I ordered a Dahon folding bike from Bikes2UDirect (who also trade as Highfield Cycles in Bradford according to their website). Within 3 weeks, one of the pedals started grinding, and quickly came off leaving me stranded, and stripping the thread from the crank. I tried to call the company half a dozen times without getting through, and sent 2 different emails, without getting any response.

In the end, I had to pay £90 to my local cycle repairers to replace pedals, crank and chain-ring. The repairer was of the view that the pedal had simply been fitted wrongly by Bikes2UDirect.

Since then, I have a written a letter to Bikes2UDirect, on the advice of CAB, requesting recompense. Needless to say, I have had no reply. My advice to anyone thinking of buying a bike from these people would be: DON'T!