Paula Z.

Awful! The products that used to be the real deal are no longer the same. Cheaper quality and even the price tags are now missing. I used to get the bags with the dust cover -- no longer. I suspect that the inventory is (are?) "seconds" and created specifically for the outlet. Just ordered 3 bags as gifts and without exception, all are low quality, small, and have no price tags. No receipt in the box either, so no ability to return. In the past, I was able to return something if it didn't suit, but this is not the case. Is this the beginning of the end? And customer service - pretty much non-existent. When I had an issue and tried to call on a Saturday, pretty sure I got someone at home who really had no interest in helping. Had to call back. Received an individual code for 25% off my next purchase - but guess what - no good on outlet purchases, nor good with any other code in the "normal" Kate Spade on line site. Tried to manage this with customer service, and once the agent "answered" my question, she discontinued the conversation. On the regular KS on-line (not outlet) site, I can no longer get a gift card enclosure. Just sent something to my sister and hope she figures it out. I'm DONE ordering from KS on line. Buyer beware!