This company is an absolute joke, I bought a shelving unit for my daughters store opened it up and the first 5 pieces were damaged so I packaged it up and contacted them immediately - there response was they are happy to give me a credit as it's change of mind. Weeks and numerous emails later I'm still fighting them - absolutely disgusted with their customer service and are now in discussions with Fair Trading and the NSW Ombudsman. It's an on going battle but I will continue until I get a full refund albeit I'll have to pay for returning the package