Paula S.

Good day,

My name is Paula Simon and I am writing this letter to make an official complaint against Mr. Abid Karim.

On Tuesday 22nd August 2017, I had a conversation with Mr. Karim via whatsapp for which I told him I would like to switch my account to a local representative within my country namely Antigua. Mr. Karim did not respond but he called via the same social media app which is Whatsapp at 4:10pm for which the conversation lasted two minutes and twenty-seven seconds (2:27).

Upon starting the conversation, Mr. Karim greeted me as most representatives would do then he asked me why would I want to switch my account? I then responded to Mr. Karim by saying "I would rather deal with a representative from within my country because its easier dealing with one here".

Mr. Karim then went on to say that he has been with the company for five (5) years and that he is a Manager with the knowledge of what a customer wants and he has experience. Before I could of said anything else Mr. Karim continued by saying that the sales representative in my country and I quote "Tricked Me" into doing business with her and insisted that I should admit that she tricked me".

I then began to ask Mr. Karim to switch my account or I am not going to continue business relations with the company. Mr. Karim then replied that he is not going to release the account and he is going to contact his boss because the representative in my country knows nothing about cars and she is only a sales representative and he knows more than her.

It is clear that Mr. Karim went off on his little Juvenile Temper Tantrum because the representative had aforementioned to me and I quote "SBT has a policy, once you've created an account already and an agent is assisting you I won't be able to assist you at the same time. So in this case, the SBT agent assisting you presently will have to proceed, he has control of the account that you created because he's assigned to you."

So it is therefore obvious that there was no trickery as Mr. Karim eluded to. As a customer i was very much ancipating conducting business with the company and this experience has certainly left a bitter taste in my mouth for which no mouthwash can certainly help to wash it out.

The pleasant, jovial attitude, and knowledge of what I truly wanted is what caught my attention with the representative here in my country thus making me want to do buiness with her off of my own free will with "No Trickery included"

It is always known that persons who are conducting business abroad would prefer to associate themselves with locals as there is no language barriers and its easier for them to understand what the customer truly wants.

In addition to that prior to this entire fiasco Mr. Karim Sent me a vehicle via email Stock ID: XR8767 which he thought was similar to Stock ID: TK3054, now had Mr. Karim truly had such marvelous knowledge of what a customer wants he would not of sent me a car with a hole that is capable of housing rats, bugs, spiders and other rodents.

Mr. Karims attitude was horrendous and if these are the persons SBT are highering to persuade persons to do business with them then certainly SBT do not want any business at all.

I end this complaint by saying instead of Mr. Karim be critical of the work the agent in my country does maybe he should book a flight, come to Antigua and learn how exceptional quality customer service skills are applied from the local representatives here because its obvious he knows absolutely nothing when it comes to dealing with a customer.

Mr. Karim needs to reevaluate his customer service skills so it does not ruin the reputation of your prominent company.

Sincerely,

Paula Simon
A Displeased Customer