Thumbnail of user paulas271

Paula S.

Contributor Level

Total Points
81

1 Review by Paula

  • BaxterBoo

11/8/19

I bought a coat for my dog (Shih Tzu) Saturday I got it and the measurements they gave were 4" smaller than the actual measurements so the coat was way to big. I called and Alex had me email pictures with a measuring tape to show the coat was 24" chest and not 20" that they said it was. Alex told me to call Monday when the manager would be in, I did and Alex said to call Tuesday that the manager wasn't in. So I called Tuesday for about an hour and they would not answer the phone. I emailed and asked why they wouldn't answer my calls they emailed back to say they were busy with other customers and they would get back to me which they never did so I emailed again an hour later and they said they would email me a return label. I won't send it back because I don't trust them to refund me. Don't trust this place you will be sorry. Look online and you'll find they are overpriced also.

Paula Has Earned 1 Vote

Paula S.'s review of BaxterBoo earned a Very Helpful vote

Paula hasn’t received any thanks yous.

Paula doesn’t have any fans yet.

Paula isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user houston777710
D. S. reviewed BaxterBoo
2/27/24

I bought an item in 2016 (doggles) had to return them for some reason (did an insured return) and...

Thumbnail of user andrewl1509
2/12/22

Waited over 3 weeks for rx dog food. They just entered into an agreement with some sort of...