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Paula R.

  • 1 Review
  • 15 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment

Member since May 2019

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1 Review by Paula

The streaming service over all is ok if you don't mind a very limited number of episodes per program. The biggest issue I had was with their customer service. I was billed twice last month for my subscription. After over 40 emails back and forth with Robert A., their customer service professional, and having him tell me I was only billed once even though I submitted images of my bank account which clearly showed 2 charges back to back, then him telling me to check my account for a refund. 10 days later I still have not gotten a refund. Robert A. Then told me to go through my financial institution to get the refund. That would have cost me $50.00. Supposedly my issue was "escalated" to a higher authority twice, each time that authority told me I had only been billed once. This back and forth continued for, as I stated above, 40 plus emails over 10 days. The last email they sent was asking for the last 4 digits of my debit card. That was on May 13. I have heard nothing from them since. I have not received a refund for the double billing. I have canceled my subscription with them and told them I would be placing negative reviews wherever I can.

Paula Has Earned 15 Votes

Paula R.'s review of Acorn TV earned 15 Very Helpful votes

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