paulak29

Paula K.

Contributor Level

Total Points
269

2 Reviews by Paula

512 Views
8/8/17

BUYER BEWARE!
Complete waist of money!
HUGE RIP OFF!
VERY EXPENSIVE!
They sucker you in with discounts and then after you have your first treatments tell you it takes more than one treatment to see any results! I waisted $4800!
And it IS painful!

8/8/17

I did not want auto ship. I ONLY wanted to "Try" it!
I didn't sign up for anything else but the charges my account and auto shipped the next month!
I NEVER authorized auto shipment!

evak9
Eva K. – LoseTheBackPain Rep

Thank you for taking the time to leave your feedback about your recent experience with our company. We’re disappointed we failed to meet your expectations as our goal is to provide only the highest quality products, services and information with every interaction you have with us.
It appears you agreed to our monthly autoship service when you accepted your free trial. I’ll explain how to easily and immediately cancel this service below. But first, I wanted to address for your sake and those who will read your review and our response, how our autoship program works.

** How Our Autoship Program Works **
When we offer a free trial, it’s with the expectation that you’ll love the product. Most do. The purpose of a free trial is to give you the opportunity to experience it for yourself and decide before ever paying full price whether you’d like to continue using it.
For that reason, we make it easy to continue receiving the product you received a trial of by enrolling you – with your express permission – in our autoship program.

We always clearly and concisely provide full details of the autoship program in plain, regular size print front and center on the order page. Not buried in fine print. And, because we know some may still only skim the details before placing their order, we require all customers to manually select a checkbox indicating they’ve read those Terms & Conditions before ordering by disabling the Order button until they select that box.
For the benefit of all reading this review, here is the actual text we provide on the Order Form that must be agreed to before accepting the trial offer with autoship service:

Terms & Conditions:
If you're 100% FULLY SATISFIED with Heal-n-Soothe® then do nothing, and in 30 days from your order date automatically receive a Full 30 Day Supply Bottle, each and every month with SmartShip. For the low Trial-Members Only price of Just $49.95 - That's a savings of $9 OFF the regular price of $59.00.
You are under NO obligation to continue beyond your FREE Trial bottle.

If the Heal-n-Soothe® trial doesn't work for you, just cancel AutoShip within 30 days of this order, no questions asked, by simply calling toll-free
1-800-216-4908.

As you see, anyone can cancel their autoship order long before we ever ship and bill for it with a quick toll-free phone call. However, you can still easily cancel your order at any time. Here’s how...

** How to Easily Cancel Any Autoship Order **
Our goal is to send you only what you want, only when you want it. That’s why we give you multiple ways to contact our Customer Service team to modify or cancel any order you place.
Our preferred way for you to contact us is through the “Submit a request” form in our online helpdesk system found here:

https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new

This link takes you directly to the form. The reason that’s our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request.

However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:

http://www.losethebackpain.com/contact-us/

You are welcome to reach us using any of these methods to cancel, suspend or modify your autoship order or with any other questions you may have.

Thank you again for providing your feedback on your experience. I hope with our reply you’ll consider amending your review.
Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com

Paula Has Earned 9 Votes

Paula K.'s review of LoseTheBackPain earned 9 Very Helpful votes

Paula hasn’t received any thanks yous.

Paula doesn’t have any fans yet.

Paula isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

pamelaf1379
9/23/21

The "money back guarantee" is a hook and not true. The pills are quite expensive, even with their...

daveb1073
11/27/20

I signed up for the trial offer, and 10 days later when the bottle arrived we read the...