Paula J.

Worst customer service ever. Manager was horrible. Made an online purchase of the Backyard Discovery Gazebo because it was on sale and had an extra $200 instant saving. So, since we were saving $400, we opted for the installation with free delivery. They delivered 3 weeks later and informed us the installers were of a different company and would contact me. They advised me it may be up to 2 weeks. Really? So anyway, no call and I finally called the company and they said they didn't have a request order from Sam's. So back on the phone, after long holds and disconnects, finally spoke to someone. They stated I didn't purchase the assembly and installation package! After back and forth, finally getting a rude a** manager, he said no pictures, no help! The invoice did not have the prices broken down, only the total price. Now I'm stuck with an $1834 pile of sticks laying in my yard. SO, I advise anyone that purchases anything from Sam's Online, to SCREENSHOT EVERY SINGLE STEP OF YOUR PURCHASE! I will never make another online purchase from Sam's. Ever.