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I try to post my information and it wouldn't take it. I upload it and it still wouldn't take it. It gave a message it couldn't find my content on my driver's license. Now I have to schedule video help. The worse app ever to use and you end up getting frustrated. VEC only giving you 14 days to complete this task or they will cut off your funds...
UPDATE... I called the toll free number because I had to do the same with the IRS and did the video with a live person and they passed my identity.
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Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team