Paula C.

Beware. PODS is a deceptive business. There are tones of negative reviews over the internet. I only wish I had done my research before I got ripped off. I called for the first time to learn about their containers and to see if it would be possible to move our already packed home by loading a container ourselves. I explained to the woman on the phone that we had a 2-bedroom house with a study that had only a desk and a chair. She assured me that their largest container would be appropriate for our move. I got to detail that our stuff was already packed, that we had a 3-seater couch, a king and a single bed, and a couple of shelves about 2 to 3 feet wide. No, we do not have much furniture compared to the average American family because, since our life style requires that we move often, we try living as light as possible. We don't even own a TV set. So, I trusted the PODS woman and hired the container. The container arrived on the date agreed, but I was in shock to see how small it was! I looked at the volume of our already boxed stuff and saw that it was impossible to fit it all inside. I'd need at least one more container, maybe 2. Within 30 minutes, I called PODS and requested that they retrieve their container. The 2 customer reps I spoke to that day did not care that I was in despair 2 weeks before we had to move. The first said I'd be refunded the monthly fee but that I had to pay for the delivery fee only. Ok, I agreed. However, my credit card was charged all fees, including an extra pick up fee. They came to retrieve the container the next day. Considering that the delivery and pick up fees amount to over 40% of one monthly fee, this is a complete rip off. I was misled into thinking that a container would fit a "4-room home," meaning "2 bedrooms, a living room and a dining room," to quote PODS. This is a straight lie. Considering we do not own what an average family would own in a 2-bedroom house, it is obvious to me that this is simply deceptive business practice. PODS profited from me only by charging delivery and pick up "fees." The last customer rep I spoke to, was extremely rude by raising his voice over the phone and by making obvious he did not care about the fact that I felt betrayed as a customer. In addition, it is worth noting that PODS makes sure its customers are not able to put their complaints in writing. They have no email address or physical address for a customer or complaints department. I tried to find one everywhere in their website and even called their headquarters, but they say they have none. Quite convenient. A serious business ALWAYS has at least an email address for complaints. Before I saw how PODS is intent in deceiving its customers, I would have considered PODS for small moves, but now I will never go back to this business. The result of it is that we've had to hire a moving company at the last minute on top of paying PODS excessive fees.

I'm just about to request my second shipment from Stackry and, after having used 2 other shipping services, I am back for a good reason. On my first shipment, all went well, except that one item came in damaged due to the way it had been folded to fit into the box. The person who folded it didn't realize there was a semi-solid core within that could not be bent, a mistake anyone could have made. I sent an email to Stackry detailing what had happened and all they asked from me was the invoice. I was credited the item's value within 24 hours just like that not to mention that communication was fast, clear and professional. I was amazed! This is the customer service anyone would expect from a business who wants to retain its customers. Stackry trusted me as a customer and I trust them back 100% with my items. I cancelled my account with 2 other shipping services exactly because I had had headaches with those and I can only say I am really glad for having found Stackry. Thank you very much!

All reviews above are correct. Hometown Celebrations is definitely a hoax! I've called them numerous times and sent emails as well, but I got no reply. The products I ordered never arrived and I ended up having to delay our party. These guys deserve jail!