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Unfortunately last April I booked a flight with this people to fly from London to Rome in Italy. I even called them to make sure that baggage was included in the tickets price and they said it was. On the 6th of September at the airport check in I had a bitter surprise: the luggage was not included and I ended up paying a total of £82 for two luggages we had! Obviously when in Rome I needed to call the airline we used, Alitalia, and pay again in order to have our luggage sorted for the returning flight... About £50!
I sent CheapOair an e-mail plus another message as feedback but no reply! I will try to call them on the phone but my feeling is that I am going to be very rude because that is what they deserve! I am thinking to call the watchdogs to try to get my money back! They are there to con people! Disgusting! My honest advice is to STAY AWAY from them!
Paula A.'s review of CheapOair earned 5 Very Helpful votes
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HI Paula, our apologies for the inconvenience you experienced. We have had a chance to review your complaint, and found that when you clicked on the baggage link, you saw bag policy for Alitalia USA/CANADA travel policy. You needed to go further down which would have taken you to the full baggage disclosure policies, where it states there are bag fees for other regions, such as, latin america, international routes, europe. So the price that was charged by the airline was applicable.