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Paul A.

  • 2 Reviews
  • 7 Helpful Votes
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Experience: Relationships, Travel

Member since October 2015

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2 Reviews by Paul


Having never experienced five star accommodation, I was anticipating something unique. How promises can be deceiving!
For a variable price up to in excess of $300 a night, the room provided was no better than most motel rooms. The air conditioning was not turned on until the sixth day of our seven day stay. So much for room servicing! Needless to say, the room was stuffy. It had a good view of St Patrick's Cathedral though.
It was hard to find any of the room service meals appealing. The first two times we used it, we were charged a rate higher than the menu price. When I complained the second time, the account was adjusted and we were given one complimentary dessert as an apology.
The next time, having failed to have the overcharge go unnoticed, GST was then added to the menu price as another way of inflating the price even though GST was included in the price. This happened again in Harry's Restaurant whereupon I approached reception and demanded a clarification of this procedure. Yes, I was told GST is included in the menu price. No apology was offered for trying to charge it twice.
International visitors unaware of Australian practices could easily be duped and defrauded.
Hotel policy stated on the hotel's web site that WI Fi was included when bookings were made directly with the hotel. This was not offered to us. $20 dinner credit was not offered as promised. Unless you ask, the hotel's policy seemed to be to give as little as possible unless they were compelled to do so.
One morning at the breakfast buffet (overpriced and excessive with no option to pay less for a lighter meal), my partner was seated while I was at the buffet. She was asked by a staff member if she had any right to be there. I had signed us both in and a discreet inquiry of the check-in staff member would have avoided embarrassing her. No apology was offered. The saving grace was Ingrid who made us most welcome and offered a decent cup of coffee rather than the poorer quality coffee the hotel staff hoped most would accept.
As a self proclaimed five star hotel, this is totally delusional. As for listening to legitimate complaints, the Manager did not bother to respond to my letter detailing serious allegations of fraudulent charging and poor service. Clearly, he considered there were enough guests who would not challenge poor practices and there were enough sycophantic reviews that he could dismiss one that was critical.


I had spoken about my account being summarily closed. EHarmony then admitted it was in error and gave me a complimentary extension until 11/12/2015. I was so impressed as I judged this was well over a month. But when I was told my account had to be "fixed", I then realized that eHarmony was an American concern. 11/12/2015 was in fact 12 November! Their "generosity" was very shallow. One would think messages would be given an Australian format but apparently the company assumes everyone thinks like Americans.
Despite my requesting my account to be closed as eHarmony has no value to me, I continue to get plaintive emails saying I am at risk of losing access to my account. I need to "fix" my account – code for paying up. Despite such threats, I can still access the account. But I will not pay for a dud service.
The most recent email suggested someone who was a new highly compatible match. She did have a degree and may have matched me there but had answered just one of the questions supposedly designed to draw similarities. We both preferred to be cold. It did not say how we could restore warmth which would have been more insightful.
I was also informed that she was passionate about people who do not indicate when driving. Now does that impress anyone?
Four of the previous five "matches" had a high school level of education. I have friends who are not well educated. I do not want to be snobbish but I am only interested in someone as a partner who has had the determination to excel in some sphere and can be stimulating and inspiring. So much for the highly advertised matching capability of the site.
As I have not paid a cent for my account, I can't vouch for the number of "matches" provided for those who are lured into paying. Very few matches have come my way and most of these have no attraction for me anyway. Why would I waste money when there is every indication of a poor outcome?
The number of recently televised advertisements and offers of "free" trials suggests articles like this one will make people think twice. The fact that SiteJabber states that this company is not yet responding to reviews is further evidence that there are enough trusting people who are lured by their advertisements so it must be profitable. A properly run business would be quick to address complaints about its service and so would earn respect.
No so eHarmony!
Update: After eight requests to upgrade my account which I refused, I finally found a Chat link where I have been assured that the account has been closed. Asked for feedback and reasons, I gave them what they wanted. Now I will be interested to see if this has been actioned. I may even have another look to see if my feedback has been acted upon. I would not count on it.

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