Paul A.

I ordered two japanese style pillows on August 19th, 2023. I ordered them for a birthday on September 6th. On September 1st, I reached out to check the status - no one ever answers the phone. No one returned my voicemail message. Again, I called September 6th. No response again. Today I called, September 11th. No one answers and no one replied.

Crappy service.

I received damaged product for 4 ink cartridges from this cheap reseller of a company. I emailed them and asked them what they needed to do a refund. They said, send a photo. I did. They replied they were sending me a refund. Then I threw the ink cartridges away. Then they sent another email later asking for photos of all four ink cartridges - After I had already received an email stating they would do the refund and I had thrown them away. I also contacted my credit card about reversing the charge. They contested it, after they already had proof the product was damaged. I hate these people. You should definitely buy from InkTechnologies.com instead. They are honest, have good customer service. I actually thought I was ordering from InkTechnologies again, but mistakenly got these pricks.

Hotels.com did not honor their price…
Hotels.com did not honor their price guarantee with me. I was charged $146 when I called and notified them that prices went down to $115 (the day before). They replied that I did not contact them in time. But I did. They had such long hold times after over an hour and a half in the middle of the night they called back at 12:09am, they called back. I called the next day and spoke to two different reps (have problems speaking clear English as well) who I asked to take my phone number in case we got disconnected. Both times call dropped and they never called back. This company has gone down hill and there are so many other viable competitive options. I'm done with them.

When I changed my address. The system lost my order history.

Besutiful site, terribke service, lots of mistakes on custom made dresses and no responsibility for returns. They have an incredibly complex method for returning something and it requires about 8 e-maila before they send you the form... only it isn't a form, it's instructions how to send something back. Even when it is their mistake, they will not refund the shipping costs. Complete waste of time. No telephone support.