Paty L.

I am an online shopaholic and normally I am not the kind of person to waste time giving reviews but the catastrophic experience that I gained from buying at this company must be shared so people think twice when ordering something from Light in the Box.
I have learned from digging online reviews that Light in the Box pays people to write positive reviews and pays a lot more to hide negative reviews from internet so hopefully they do not find this review before someone (at least) has read it.
I placed an order for $88 USD this past June - I ordered entertainment accessories for my brother's wedding in Mexico that would take place on July 21st.
I asked for the parcel to be send to a PoBox in US so I could get it on my way down to Mexico or my sister could pick it up and bring it to the wedding.
Payment went through on June 23rd but after 20 days of no news, I emailed the company and inquired about the status of my parcel. Their reply was that it had not been sent yet (they did take my money but they did not bother to send it) and that they will send it as soon as possible. I explained to them that I had only 4 days to get the package in my PoBox and that given the circumstances it was very unlikely that I would get my parcel on time so that I wished to cancel my order and process refund.
Please note that I emailed them 3 times asking for cancellation and refund but the replies were non-congruent with my email requests which forced me to repeat my message in the mos simple ways possible as it seemed the person answering didn't read my emails or simply couldn't understand the concept of what they were reading.

What do you think happened next? Yes, they sent my order 3 days after receiving my emails... from CHINA obviously ignoring my explicit cancellation of the order due to unjustified delay.

After I saw that the package had been sent, I emailed them once again saying that the parcel had been cancelled 3 days prior and I was told that it was too late now and that they recommended me to keep the parcel because otherwise I had to run with the costs of sending it back.

The wedding passed, I came back to Australia and 60 DAYS LATER AND STILL NO PARCEL.

I emailed them once again (4 days ago) saying there's no parcel to return and I still wanted my money back... they apologised for the 'SLIGHT DELAY' but that they hoped I liked my items...(?) WTHell...!?

Lucky me I bought via PayPal! I called them for advise as I thought -this person cannot understand English (which is unlikely as their replies were very comprehensive) or they are buying their time so the period I have to dispute a transaction is over and they can screw me over after that.

I was advised to notify the PoBox agency to block that company so they couldn't deliver the parcel. Two days after this, the parcel arrives and cannot be delivered and for the 1st time since ever, they emailed something congruent to the issue.

They emailed me to say that they parcel could not be dropped and that it had been sent to their warehouse and that if I did not arrange prompt pick up, it would be destroyed and thus, THEY WOULD NOT REFUND ME ANYTHING as the parcel had not been returned.

Mind you, they WANT TO FORCE ME TO PAY FOR RETURNING A PARCEL I CANCELLED IN THE 1ST PLACE.

Just out of curiosity, I asked how much would cost me to send it back- It would cost me more than $200 USD to return it, I paid $88 USD so they parctically want to stuff me with a parcel that they sent 60 DAYS AFTER PAYMENT, that was CANCELLED ON TIME and besides trying to stuff it on my face after 2 months delay, they still threaten to NOT REFUND ME if I do not receive their parcel and if I do, I have to pay the returning fee.

Paypal has been great through all this process though and I have been advised once again of how to go around this dodgy company.