Patty M.

To Whom it may concern,
On April 1st 2016 on a Delta flight number -DL 1852 from Pittsburgh, PA to Fort Lauderdale Florida with one stop in New York... we as passengers were boarded, only to an hour later de-plane and were told that the flight would not leave for another two hours, causing me and many others to miss our connection to Florida later that evening, which also was the last flight for that night. I approached the clerk at the counter and politely asked her what my options were, giving the fact that I was attending a wedding at noon she then very rudely told me to "wait" which I did. I was traveling with five of my employees and one of them was having a baby this weekend which his wife had already started to begin with her first contractions... After waiting for an hour not knowing what was going on we approached the angry lady again and once more politely I asked her if possible to at least get him home even though I had to attend a weeding at 12:30pm the following day as one of the bridesmaids I wouldn't mind leaving first thing in the morning... Why is makeup or hair important at at wedding when you're in it right? But that was seriously irrelevant if I could at least have time to quickly change and at least be in the wedding and not disappoint my best friend. Sure enough the woman grew angrier and uglier when I said I'll be ok, but please get him a seat anywhere from here to either West Palm Beach or Miami or even Tampa... I can get him a driver from there to drive him the five hrs home, his wife is already having contractions. To my surprise, the Delta employer by the name of Laurie L. Told me in a loud tone in front of my employees to "shut up" and "sit back down" as if I was her child or 5 years old. I have to say that after 17 years traveling and doing business in all 50 states I have NEVER been told to shut up or been treated in that matter specially in front of people that work for me! I then asked her several times to speak with her supervisor, it wasn't until she laughed on my face five or six times that I asked the pilot himself to get me one and I was then sent to her "little guy" by the name of Mathew Brown (as he called himself) to solve the problem. Mathew was a nice guy, who was nice enough to apologize for her actions, but told me to write this letter because he was just one of the little managers and if I needed any type of Assistence to go to the "superiors" He then proceeded to approach the mad woman and asked her to "take a walk and chill out" with the same loud and rude voice she replied to him "I am NOT GOING ANYWHERE! I'm staying right here!" What is that? What kind of company allows a host to treat not only the customers in that kind of matter and disrespect, but also speak to her supervisor that way? This is completely out of character for me to do, write about an incident or even make it public, but this woman doesn't deserve to be dealing with people, nor animals or anything that breathes for that matter. Please people... If you're having a miserable day, stay home... Other people don't need to be miserable with you! #deltaairlines#morelove#lesshate#
Lovewhatyoudo#getanotherjob. #delta. SAD

Sincerely yours,

One UNHAPPY ex-loyal costumer

I orded a doll set for "Santa" to deliver under the tree on X-Mas morning and that was THE ONLY GIFT asked by my 4 yr old... I have not received my item and had a VERY UPSET 4 yr old on Christmas morning waiting for her frozen dolls, it's now two weeks past x-Mas and I haven't at least gotten a call from your department with an apology OR EXPLANATION of where my item is! I called and they said to "call the postal office" VERY UPSETING! I will never shop online again!