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I got the watch 8/3 brand new. I'm calling it a watch because it tracks nothing. Called customer support 8/16 and have been in touch constantly(14 emails) The store won't take back because it is a fitbit problem, warranty company won't take back because it has been a problem from day one, FITBIT WON'T TAKE BACK EITHER. And HERE is the latest e-mail after stating I should be patient they are working on the problem for me and many others:
We're aware of problem, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. DON'T BUY FITBIT! THE COMPANY IS TELLING ME THEY KNOW I HAVE A BROKEN FITBIT AND THEY CAN'T FIX IT. BUT STILL NOT TAKING IT BACK! THIS IS ABSOLUTELY AMAZING TO ME.
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Hello Patty,
Sorry to hear about your experience.
It appears that you're experiencing an issue that we're already aware. You can be assured that our team is doing the best that we can to implement a fix, but we would just like to be honest to let you know that a fix may take some time. We know how inconvenient it is for our users to experience an issue and we sincerely apologize.
Please feel free to follow up with our team through any of our support channels at contact.fitbit.com.
Sincerely,
Fitbit Support