I bought my bike back in 2012 and had no issues with my bike. It has been great. You can beat the quality and price point. Recently, I needed some information concerning that past purchase. Larry@ BikesDirect was very helpful. It seemed every question he answered via email, led me to another question. Larry fielded each question promptly through multiple emails. I am sure I was bothering him... lol; but, you could never tell from his replies. If I ever need to purchase another bike... BikesDirect will be the first and only place I turn to.
TY Larry for the help